Incense and Fragrances

More than products, energies that transform.

satya.shop@gmail.com

✨Questions of Light — FAQ

Satyah Shop was founded with the intention of spreading well-being, balance, and positive energy through products that nourish the body, mind, and spirit. We work with partners who share the same values: awareness, quality, and love for what they do.
Yes, shopping with us is completely safe. Our website uses a secure connection (SSL) and reliable payment systems. Your data is protected, so you can shop with peace of mind and confidence.

Most Satyah Shop products are shipped directly by our partners and suppliers—a model that allows us to offer you a diverse and unique selection. Delivery times may vary, but shipping usually takes between 3 and 5 business days.

In the case of products produced and shipped by Satyah Shop - such as Handmade Mandalas - we guarantee that they will be delivered to your address within a maximum of 5 days, from Portugal.

Once your purchase is confirmed, you'll receive an email with all the details. When the product is shipped, you'll also receive a tracking code to track your order's progress—until it arrives at your doorstep with good vibes.

If your order is delayed or does not arrive on time, please contact us at satyah.shop@gmail.com
We will monitor everything carefully and find the best solution for you.

Yes. If you change your mind or the product isn't exactly what you expected, you can return it within 14 days of receiving it , as long as it's in perfect condition and in its original packaging. Just send us an email and we'll guide you through the process.

If you receive a damaged item, please send us a photo and contact us. We'll arrange a replacement or refund, ensuring you receive the item you chose with the correct energy.